• Answers customers’ queries
• Understands and fulfill customer needs and requirements.
• Maintains positive attitude during customers’ interactions.
• Ensures sales activities are handled in line with store policy.
• Supports in solving customer concerns/complaints.
• Works in coordination team to provide excellent customer service.
• Keeps all company information including sales figures strictly confidential.
• Follows store policies and guidelines.
• Demonstrates high problem solving skills
• Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.
• Being aware of business KPIs and objectives.
• Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc.
• Contributes to cost control and minimizing theft measures
• Experienced in dealing with customers, and has a good knowledge on customer care.
• Ability to handle customer requests, schedule deliveries and customer service requests.
• Basic Knowledge of all new types/Trends of computer and smartphone connected electronics like wearable technology and connected home.
• Ability to Read and Write Arabic and English Languages.
|Job Location:||Al Kuwait, Kuwait|
|Job Role:||Customer Service and Call Center|
|Monthly Salary:||US $1,500|
|Career Level:||Mid Career|
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